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Overview
At Klexironjroz, we strive to provide excellent packaging and shipping services. This Return Policy outlines our procedures for refunds and returns related to our services and products.
Packaging Supplies Returns
Unused packaging supplies may be returned within 30 days of purchase under the following conditions:
- Items must be in original, unopened condition
- Original receipt or proof of purchase is required
- Items must not be damaged or modified
- Custom or special-order items are non-returnable
Shipping Service Refunds
Refunds for shipping services may be issued in the following situations:
- Estimated delivery times significantly exceeded (where applicable)
- Shipment not picked up after scheduled pickup
- Duplicate charges or billing errors
- Service cancellation before pickup (fees may apply)
Damaged or Lost Shipments
For packages that are damaged or lost during transit:
- Claims must be filed within 30 days of the shipping date
- Documentation of damage or loss is required
- Refunds are limited to declared value or insurance coverage
- Improperly packaged items may not be eligible for claims
How to Request a Return or Refund
To initiate a return or refund request:
- Contact our customer service team by phone or email
- Provide your order number and details of the issue
- Submit any required documentation or photos
- Await confirmation and instructions from our team
Processing Time
Return and refund requests are typically processed within 5-10 business days after we receive and verify all required information. Refunds will be issued to the original payment method.
Non-Refundable Items and Services
The following are not eligible for refunds:
- Completed shipping services for delivered packages
- Custom packaging materials made to order
- Insurance premiums for shipments
- Services cancelled after pickup has occurred
Exceptions
We may make exceptions to this policy on a case-by-case basis. Please contact us to discuss your specific situation, and we will do our best to find a satisfactory resolution.
Contact Us
For return or refund inquiries, please contact us at:
Email: chat@klexironjroz.world
Phone: +1 602-273-3300
Address: 3400 E Sky Harbor Blvd, Phoenix, AZ 85034, USA